Privacy Policy

AgeWell Retreat ("we", "our", "us"), operated by MSc. Siwar Ala and based in Spain, is committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and protect the data you provide when using our website or services.

1. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email, phone) provided via our enquiry form
• Service interest and message content submitted through our contact form
• Technical data such as IP address, browser type and pages visited (via cookies and analytics)

2. How We Use Your Information

We use your personal data to:

• Respond to enquiries and process service applications
• Communicate with you about retreats, programmes and services
• Improve our website and user experience
• Comply with legal obligations

We do not sell, rent or share your personal data with third parties for marketing purposes.

3. Cookies

Our website uses cookies to improve your browsing experience and to collect anonymous analytics data. Cookies used include:

• Google Analytics (GA4): Anonymous website traffic analysis. IP addresses are anonymised.
• Lucky Orange: Anonymous session recordings for UX improvement.
• Functional cookies: To remember your cookie consent preference.

You may decline non-essential cookies at any time by adjusting your browser settings or by not accepting when prompted on our site.

4. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Enquiry data is typically retained for up to 24 months.

5. Your Rights

Under applicable data protection law (including the GDPR where applicable), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data
• Object to or restrict how we process your data
• Data portability

To exercise any of these rights, please contact us at happy@agewellretreat.com.

6. Third-Party Services

Our website uses the following third-party services, each governed by their own privacy policies:

• Formspree — contact form processing
• Google Analytics — anonymous website analytics
• Stripe — payment processing

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. All data transmission is encrypted via HTTPS.

8. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact: